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Privacy Policy


The Privacy Policy is primarily drawn up in English. The English version is leading. For the Customer's comfort, this Privacy Policy has been translated into Dutch, French, German, Spanish and Italian. These translated versions are neither leading nor binding, no rights can be taken away from them, even in the event of translation errors.


This Privacy policy describes how Sentomus (facilitated by Sento Group BV, hereinafter referred to as "Sento") collects, uses and protects personal data on its websites,,,,,,, subdomains of these websites and other systems such as survey systems  (hereinafter referred to as "website", "websites"   or "systems").  

By using the services, websites or systems of Sento, you agree to this privacy policy and the terms and conditions.


Sento applies the following basic principles, and adheres to the regulations within the framework of the GDPR – General Data Protection Regulation (GDPR):

  • Personal data are collected and processed for the purpose for which Sento obtained them

  • Sento only asks for the necessary data

  • Sento does not keep the data longer than necessary

  • Sento asks for your consent when necessary

  • Sento takes appropriate measures to secure access to the data

  • Sento does not share personal data with parties other than the parties mentioned in this statement

  • Sento respects your rights with regard to the data provided


​1. Personal data collected

Sento collects personal data that you voluntarily provide to Sento when you register for its services, make a purchase, use its websites or systems, or contact Sento. This information may include, but is not limited to, your name, email address, company information, and other information you provide to us.


2. Use of personal data

Sento uses the data it collects to provide its services, process purchases, communicate with you and make our websites and systems work properly. Sento may also use your data  to send you e-mail messages about the progress of the Sentomus study, unless you ask us not to do so.  It is not possible to unsubscribe from  the strictly  necessary e-mails necessary for invoicing and handling  the payment of your purchases at Sento.


3. Sharing of personal data

Sento does not share your personal data with third parties, except if this is necessary for the provision of our services or if Sento is legally obliged to do so.


4. Security and retention of personal data

Sento takes the necessary measures to protect your personal data  as much as possible against loss, theft, misuse, unauthorized access or disclosure. Sento uses secure servers and encryption technology to protect your data.

Some Sento websites use Wix's services. is an international provider of web services and   infrastructure for creating and managing websites, and related services. Ltd. is based in Israel, a country that, according to the European Commission, guarantees an adequate level of protection of personal data of citizens of the European Union. stores data in data centres in Europe, the U.S. and Israel.  Other Sento websites  and systems, including the survey systems and the data collected, are hosted by server companies within the European Union.


5. Right of access and control of personal data

In the context of the GDPR legislation, you can at all times have the opportunity to know what personal data we have, or you can  ask to have data  deleted or adjusted.  In that case,  Sento will ask  you to first identify yourself sufficiently.  In that case, send  Sento an email via contact [at] sentogroup [dot] eu.


6. Cookies

The Websites use cookies to remember your preferences, make the websites work correctly and analyse your use of our Website. Cookies are small text files that are placed on your computer when you visit the Websites. You can change your browser settings to refuse cookies, but this may prevent you from using all functions of the Website.


7. Data from respondents

During the Sentomus study,  individuals will give their opinion through the surveys that are at the heart of the Sentomus research. At no time is personal data requested from these respondents that can be traced back to the identity of the respondent. This guarantees, on the one hand, that respondents can give their opinion completely anonymously, and on the other hand, that  the approach and method of the research are in line  with the GDPR legislation. It is not permitted for the Customers (museums) participating in the study to request personal data when they choose to add their own questions to the research. The detailed information on respondents' data can be found here:


8. Alterations

Sento may change this Privacy Policy at any time. Any changes will be posted on the Websites. We encourage you to check this privacy policy regularly to stay informed of any changes.


This privacy policy was updated on 3/3/2023

Participation in Sentomus is subject to the General conditions Sentomus.

© Sento Group B.V.

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